Last Updated: November 18, 2025
Welcome to ReservationPoints.com (“we,” “us,” “our,” or “the Company”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and ReservationPoints.com.
By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein.
If you do not agree to these Terms, you must not use our services.
ReservationPoints.com provides the following services for visa application and travel planning purposes:
Temporary flight reservations (also known as “dummy tickets”)
Valid booking references for visa applications
Itinerary documents with flight details
Verifiable PNR (Passenger Name Record) codes
Temporary hotel booking confirmations
Valid reservation references for visa applications
Accommodation itinerary documents
Verifiable booking details
Professionally written cover letters for visa applications
Customized to your travel purpose and destination
Formatted according to visa requirements
Detailed day-by-day travel itineraries
Comprehensive trip planning documents
Activity schedules and destination information
Visa application form filling support
Document preparation and verification
Guidance on supporting documents required
Application review and recommendations
IMPORTANT DISCLAIMER: We provide document preparation and assistance services only. We do NOT: Guarantee visa approval
Act as an immigration lawyer or legal advisor
Have any affiliation with embassies, consulates, or government authorities
Make decisions on visa applications
Provide legal immigration advice
Our flight itineraries and hotel reservations are:
Temporary and for visa application purposes only
NOT actual confirmed travel bookings
Valid for a limited time period (typically 48-72 hours unless otherwise specified) NOT tickets or confirmed reservations that guarantee travel
YOU MUST PURCHASE ACTUAL TICKETS/BOOKINGS once your visa is approved. Our reservations cannot be used for actual travel.
Visa approval is solely at the discretion of the embassy or consulate
We cannot guarantee, promise, or ensure visa approval
Visa rejection does not entitle you to a refund (see Section 7)
Each visa application is evaluated independently by government authorities
We are not responsible for decisions made by visa authorities
You are solely responsible for:
Providing accurate and complete information
Verifying all details in documents we provide
Ensuring information matches your travel plans
Checking spelling, dates, and personal details
Reviewing documents before submission to authorities
We will make reasonable efforts to ensure accuracy, but you must review all documents carefully before use.
To place an order:
Payment must be made in full at the time of order
We accept payment through our approved payment processors
All prices are listed on our website and are subject to change without notice
Prices are displayed in GBP (£) by default, but may be shown in other currencies based on your region You are responsible for any applicable taxes, fees, or charges
Currency conversion rates (if applicable) are determined by your payment provider
You will receive an email confirmation upon successful payment
Please check your spam/junk folder if you don’t receive confirmation within 24 hours Contact us immediately if there are any discrepancies in your order
We offer multiple service speed options at checkout:
Standard Processing: Up to 24 hours (standard pricing)
Fast Processing: 8-10 hours (premium pricing)
Super Fast Processing: 1-2 hours (express pricing)
Important Notes:
Processing times begin after successful payment and information verification Times are estimates and not guarantees
We will make reasonable efforts to meet delivery times
Delays may occur due to verification requirements or incomplete information Faster processing options are subject to availability
Weekend and holiday orders may experience slight delays
You agree to:
Provide true, accurate, current, and complete information
Ensure all personal details (name, passport number, dates) are correct Verify that travel dates and destinations are accurate
Update us immediately of any changes or corrections needed
Review all documents thoroughly before submission to authorities
You agree to use our services:
Only for legitimate visa application purposes
In compliance with all applicable laws and regulations
Without fraudulent intent or misrepresentation
Without violating any immigration or travel regulations
You must NOT:
Use our services for any illegal or fraudulent purposes
Provide false or misleading information
Attempt to use temporary reservations for actual travel
Resell or redistribute our services without permission
Reverse engineer, copy, or reproduce our documents or systems
Use our services to harm, defraud, or deceive any party
All services and documents are delivered electronically via email
Documents are typically provided as PDF files
Ensure you provide a valid, working email address
Check your spam/junk folder if documents are not received
We aim to deliver within the stated processing time
Delivery times may be affected by:
Time zone differences
Volume of orders
Need for additional verification
Incomplete or inaccurate information provided
If you do not receive your documents:
Check spam/junk folders
Verify the email address provided is correct
Contact us within 24 hours of expected delivery
We will resend documents at no additional charge if the delay was our fault
IMPORTANT: We operate a strict NO REFUND policy. All payments are final and non-refundable under any circumstances.
Visa application rejection or denial
Change of mind or travel plans
Errors in information YOU provided
Failure to use documents provided
Documents not accepted by authorities (if created according to your specifications) Expiration of temporary reservations
Delays in visa processing by authorities
Travel restrictions or policy changes
Force majeure events (see Section 15)
Any other reason after service delivery
Our service is considered fully delivered once:
Documents are sent to your email address
Flight itinerary/hotel reservation is generated
Cover letter or travel plan is completed
Visa assistance consultation is provided
Once delivered, no refunds will be issued regardless of outcome.
Refunds or service corrections will ONLY be provided if:
We failed to deliver the service entirely
There was a clear error on our part in document preparation (not due to your incorrect information) Technical failure prevented service delivery
You must notify us within 24 hours of delivery for any errors to be considered.
Initiating a chargeback for delivered services is considered fraud
We will provide evidence of service delivery to payment processors
Fraudulent chargebacks may result in legal action
By placing an order, you explicitly acknowledge and accept:
You have read and understood this NO REFUND policy
You accept full risk regarding visa application outcomes
You understand that visa approval is not guaranteed
You agree that payment is final once services are delivered
You waive any right to dispute or claim refund after service delivery
All content on ReservationPoints.com, including but not limited to:
Website design, layout, and graphics
Text, images, logos, and branding
Software, code, and functionality
Document templates and formats
Proprietary processes and methods
are owned by or licensed to ReservationPoints.com and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to:
Access and use our website for personal use
Download and use documents provided for your visa application
View content for informational purposes
You may NOT:
Reproduce, duplicate, or copy our content without permission
Modify, create derivative works, or reverse engineer our services
Remove copyright or proprietary notices from documents
Use our branding, logos, or trademarks without authorization
Scrape, data mine, or extract data from our website
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect
your personal information.
By using our services, you consent to the collection and use of your data as described in our Privacy Policy.
We implement reasonable security measures to protect your information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information as outlined in our Privacy Policy and as required by law.
We may use third-party service providers (payment processors, email services, etc.) to facilitate our services. These providers have their own terms and privacy policies.
Our website may contain links to third-party websites. We are not responsible for: Content on external websites
Privacy practices of third parties
Accuracy or reliability of external information
Inclusion of third-party links does not imply endorsement or approval of those sites or services.
Our services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:
Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness
We do not warrant or guarantee:
Visa approval or acceptance
That documents will be accepted by all authorities
Uninterrupted or error-free service
That our service will meet your specific requirements
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
ReservationPoints.com, its directors, employees, agents, or affiliates shall NOT be liable for: Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Visa application rejection or denial
Travel disruptions or cancelled plans
Embassy or consulate delays or decisions
Damages arising from your use or inability to use our services
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE.
By using our services, you acknowledge that:
You assume all risks associated with visa applications
Embassy/consulate decisions are beyond our control
You have read and understood these limitations
You agree to indemnify, defend, and hold harmless ReservationPoints.com, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
Your use or misuse of our services
Your violation of these Terms
Your violation of any laws or regulations
Information you provided being false or misleading
Your violation of any third-party rights
Fraudulent use of our documents or services
If you create an account:
You must provide accurate information
You are responsible for maintaining account security
You must notify us of unauthorized access
One account per person/entity
We reserve the right to suspend or terminate your access if:
You violate these Terms
You engage in fraudulent activity
You provide false information
You misuse our services
We suspect illegal activity
Upon termination:
Your right to use our services immediately ceases
We may delete your account and data
Outstanding obligations remain in effect
No refunds will be issued
We reserve the right to modify these Terms at any time. Changes will be effective: Immediately upon posting on our website
With updated “Last Updated” date
Your continued use of our services after changes constitutes acceptance of the modified Terms.
We may:
Modify, suspend, or discontinue any service at any time
Change pricing without prior notice
Update processing times or delivery methods
Add or remove features
We will make reasonable efforts to notify you of material changes via:
Email notification
Website announcement
Prominent notice on our platform
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:
Natural disasters (earthquakes, floods, fires)
War, terrorism, or civil unrest
Government actions or regulatory changes
Internet or telecommunications failures
Pandemics or health emergencies
Strikes or labor disputes
Acts of God
During force majeure events, our obligations are suspended for the duration of the event.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom, without regard to its conflict of law provisions.
Step 1: Informal Resolution Before initiating any formal proceedings, you agree to contact us to attempt to resolve the dispute informally.
Contact us at: contact@reservationpoints.com
Step 2: Mediation (Optional) If informal resolution fails, parties may agree to mediation. Step 3: Legal Proceedings Any disputes that cannot be resolved informally shall be resolved through:
Proceedings in the courts of England and Wales
Jurisdiction: United Kingdom
Venue: Courts of England and Wales
You consent to the exclusive jurisdiction of these courts
You agree that disputes will be resolved on an individual basis only. You waive any right to participate in class action lawsuits or class-wide arbitration.
Any claim arising from these Terms must be filed within one (1) year from the date the cause of action arose, or be forever barred.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ReservationPoints.com regarding the use of our services.
These Terms are written in English. Any translations are provided for convenience only. In case of discrepancy, the English version shall prevail.
For questions, concerns, or notices regarding these Terms:
Email: contact@reservationpoints.com
Website: https://www.reservationpoints.com/contact-us/
Response Time: We aim to respond within 48 hours
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:
✓ You have read and understood these Terms and Conditions in full ✓ You accept the NO REFUND policy without reservation
✓ You understand that visa approval is not guaranteed
✓ You agree to provide accurate information
✓ You accept all limitations of liability
✓ You understand your rights and obligations
✓ You are legally capable of entering into this agreement
✓ You are at least 18 years of age
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
Last Updated: November 18, 2025
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