Last Updated: November 18, 2025
ReservationPoints.com (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including flight itineraries, hotel reservations, cover letters, travel plans, and visa assistance services.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Company Name: ReservationPoints.com
Contact Email: contact@reservationpoints.com
Website: https://www.reservationpoints.com
When you use our services, we collect the following personal data:
Identity Information: Full name, date of birth, nationality, passport number, passport expiry date Contact Information: Email address, phone number, postal address
Travel Information: Travel dates, destination countries, departure and arrival cities, accommodation preferences
Payment Information: Billing address, payment method details (processed securely through our payment processors)
Visa Application Data: Employment details, purpose of travel, previous travel history, supporting documents uploaded by you
Identity Documents: Copies of passport, photographs, and other identification documents as required for our services
We automatically collect certain technical data when you visit our website:
Device Information: IP address, browser type and version, operating system, device identifiers Usage Data: Pages visited, time spent on pages, click patterns, referral sources
Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies (see Section 10)
With your explicit consent, we collect:
Communication preferences
Marketing consent status
Response to marketing campaigns
Newsletter subscription status
We use your personal data to:
Process and fulfill your orders for flight itineraries, hotel reservations, cover letters, travel plans, and visa assistance
Generate booking confirmations and travel documents
Communicate with you about your orders and services
Provide customer support and respond to your inquiries
Verify your identity and prevent fraud
Legal Basis (GDPR): Performance of contract, legitimate interests
We process payment information to:
Complete transactions for our services
Detect and prevent fraudulent transactions
Comply with financial regulations
Legal Basis (GDPR): Performance of contract, legal obligation
With your explicit consent, we use your data to:
Send promotional emails about our services and special offers
Share travel tips and visa application guidance
Conduct surveys and request feedback
Personalize marketing content based on your preferences
Legal Basis (GDPR): Consent (which you can withdraw at any time)
We use technical and usage data to:
Analyze website performance and user behavior
Improve our website functionality and user experience
Conduct A/B testing and optimize conversion rates
Identify and fix technical issues
Legal Basis (GDPR): Legitimate interests
We may use your data to:
Comply with legal obligations and regulatory requirements
Respond to legal requests from authorities
Enforce our Terms and Conditions
Protect our rights and prevent misuse of our services
Legal Basis (GDPR): Legal obligation, legitimate interests
We share your data with trusted service providers who assist us in operating our business: Payment Processors: To process payments securely (e.g., Stripe, PayPal)
Email Service Providers: To send transactional and marketing emails (e.g., Mailchimp, SendGrid) Cloud Hosting Providers: To store data securely (e.g., AWS, Google Cloud)
Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics) Customer Support Tools: To provide efficient customer service
Booking Partners: Airlines, hotels, and travel service providers necessary to fulfill your reservations
All third-party providers are contractually obligated to protect your data and use it only for the specified purposes.
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or government requests
Enforce our Terms and Conditions
Protect the rights, property, or safety of ReservationPoints.com, our users, or others
Investigate and prevent fraud, security issues, or technical problems
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change and ensure continued protection of your data.
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy: Transactional Data: Retained for 7 years for accounting and legal compliance purposes Marketing Data: Retained until you withdraw consent or request deletion
Technical Data: Retained for 24 months for analytics and improvement purposes
Identity Documents: Deleted within 30 days after service delivery unless legal retention is required After the retention period, we securely delete or anonymize your personal data.
If you are located in the European Economic Area (EEA), UK, or other GDPR-applicable regions, you have the following rights:
You can request a copy of the personal data we hold about you.
You can request correction of inaccurate or incomplete personal data.
You can request deletion of your personal data under certain circumstances.
You can request that we limit how we use your personal data.
You can request your data in a structured, machine-readable format to transfer to another service.
You can object to processing based on legitimate interests or for direct marketing purposes.
You can withdraw consent for marketing communications or data processing at any time.
You can file a complaint with your local data protection authority if you believe your rights have been violated. To exercise any of these rights, contact us at: contact@reservationpoints.com
We will respond to your request within 30 days.
We implement industry-standard security measures to protect your personal data:
Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
Secure Storage: Personal data is stored on encrypted, secure servers with restricted access Access Controls: Only authorized personnel have access to personal data on a need-to-know basis Regular Security Audits: We conduct regular security assessments and vulnerability testing
Staff training on data protection and privacy
Strict confidentiality agreements with employees and contractors
Incident response procedures for data breaches
Regular backup and disaster recovery protocols
We do NOT store complete credit card information on our servers. Payment processing is handled by PCI-DSS compliant payment processors.
If you are located outside the country where our servers are located, your data may be transferred internationally. We ensure adequate protection through:
Standard Contractual Clauses (SCCs) approved by the European Commission
Ensuring third-party processors comply with GDPR or equivalent standards
Implementing appropriate safeguards for international transfers
Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience and analyze website usage.
Strictly Necessary Cookies:
Essential for website functionality and security
Cannot be disabled
Examples: Session cookies, authentication cookies
Performance Cookies:
Help us understand how visitors use our website
Collect anonymous usage statistics
Examples: Google Analytics
Functional Cookies:
Remember your preferences and settings
Enhance your user experience
Examples: Language preferences, remembered choices
Marketing Cookies:
Track your browsing across websites
Deliver personalized advertisements
Measure advertising campaign effectiveness
Examples: Facebook Pixel, Google Ads tracking
You can control cookies through your browser settings:
Most browsers allow you to refuse or delete cookies
Disabling certain cookies may affect website functionality
You can opt out of targeted advertising through industry tools like:
Your Online Choices (EU): www.youronlinechoices.eu
Network Advertising Initiative (US): www.networkadvertising.org/choices
We use Meta Pixel to:
Track conversions from Facebook and Instagram ads
Build custom audiences for targeted advertising
Optimize ad delivery and measure campaign performance You can opt out of personalized ads from Meta in your Facebook ad settings.
We only send marketing emails if you have explicitly consented by: Checking the marketing opt-in box during registration
Subscribing to our newsletter
Requesting promotional offers
Email address
Name
Service usage history
Email engagement (opens, clicks)
Communication preferences
Stored securely with encryption
Access restricted to authorized marketing personnel
Regularly cleaned to remove inactive subscribers
Processed through GDPR-compliant email service providers
You can unsubscribe from marketing communications at any time by: Clicking the “Unsubscribe” link in any marketing email
Contacting us at [Insert Contact Email]
Managing preferences in your account settings
You will continue to receive transactional emails related to your orders even after unsubscribing from marketing.
Our services are NOT intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it immediately.
If you believe we have collected data from a child, please contact us at contact@reservationpoints.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
In the event of a data breach that poses a risk to your rights and freedoms, we will:
Notify affected users within 72 hours of becoming aware of the breach
Report the breach to the relevant supervisory authority (if required by GDPR)
Provide information about the breach and steps being taken to address it
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
Post the updated policy on this page with a revised “Last Updated” date
Notify you of material changes via email or prominent website notice
Obtain fresh consent if required by law
We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@reservationpoints.com
Website: https://www.reservationpoints.com/contact-us/
Response Time: We aim to respond within 48 hours
If you are located in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority:
EU Residents: https://edpb.europa.eu/about-edpb/board/members_en
UK Residents: Information Commissioner’s Office (ICO) – https://ico.org.uk
By using ReservationPoints.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
