Onward Ticket
with a real airline PNR

Whoever is asking wants to see four things on one document: your name as it appears in your passport, a dated flight leaving the country, the carrier and flight number, and a reference they can look up. A screenshot of a search result is none of those, and a fare quote or a held basket is not a booking. The test they are applying is not how official the PDF looks, it is whether the reservation is there when the reference is typed into a system. That is the part worth checking before you travel rather than at the desk.

The table above lists where it comes up most often, but the only answer that matters is the one for your passport and your route. Check two sources: the entry requirements published by the country you are entering, for your nationality, and your airline’s own conditions of carriage — carriers apply their own rules on top of the border’s, which is why the question is usually asked at the check-in desk. Both change, so check them for your travel date rather than relying on what was true last year.

It varies, but not randomly. A check is more likely if you are travelling on a one-way booking, entering visa-free or on a visa on arrival, flying a long-haul carrier into a country that lists onward travel as an entry condition, or checking in at a desk rather than online. It is less likely on a return booking, or where you already hold a visa that covers your stay. Nobody can tell you in advance whether a particular agent will ask — what you can control is holding a booking that stands up if they do.

You choose at checkout: 48 hours as standard, or extend to 7 days. Pick a window that is still open at check-in and on arrival, and give yourself a margin either side rather than matching your departure to the hour. At the end of the window the reservation simply expires — you do not need to cancel it or do anything with it.

Sometimes. Some borders will take any dated onward transport out of the country, a coach or ferry booking included. Check-in staff, though, are working from the carrier’s own rules and generally look for a flight booking they can retrieve in a reservation system, so a ground ticket is the harder one to present at the desk. If you are arriving by air, an onward flight reservation is the one that matches what they are set up to check.

Airlines let a seat be held before it is paid for, which is ordinary inventory behaviour and not something built for this purpose. We place that hold in the carrier’s own system in your passport name, and you get the reference back. Because the booking genuinely exists, it retrieves the same way a paid ticket does. Because it was never paid to ticketing, it carries no fare and releases itself when the window ends. Both halves of that are normal, and knowing the second one is why a screen reading “not ticketed” will not alarm you.

That does work, and plenty of people do it. The catch is what you are left holding: a real fare on your card and a cancellation deadline to hit, usually a 24-hour window, from wherever you happen to be. Miss it, or misread the fare rules, and the cheaper option becomes the expensive one. There is also the wait for the money to come back, which is weeks rather than days. A reservation is the same document at the desk without either job: nothing to cancel, nothing to reclaim, and it expires whether you remember it or not.

Then the reservation is the wrong shape for the trip and it is better to say so now. We sell two windows, 48 hours or up to 7 days, and there is no 14-day option here whatever you may have seen advertised elsewhere. If your date is further out than that, order closer to the time rather than early: a reservation bought too soon simply lapses before anyone looks at it. If it has already lapsed, there is nothing to cancel and nothing to unwind. You place a fresh order for the dates you now need.

Yes. Add each traveller to the same order and everyone appears on the same reservation, which is what a family checking in together wants to hand over. Pricing is per traveller, so the figure moves with the headcount. The part worth slowing down for is the names: each one has to match the passport exactly, middle names and hyphens included, because the desk retrieves the booking on surname and compares it to the document in their hand. If a name comes back wrong, that is our defect and we reissue it.

Super Fast orders are typically delivered in 1–2 hours, Urgent in 8–10, and standard orders within 24 hours, at any time of day. "Typically" is doing real work in that sentence — these are the usual times, not a guaranteed delivery slot, and we would rather say so than quote you a deadline we do not control. You can see exactly where your order is on the order tracking page using the reference in your confirmation email, so you are never left guessing while you wait.

Boarding sits with the airline and entry sits with the border authorities, and no document service has any say in either. What we can be held to is the reservation: if what we send is not a genuine, retrievable booking matching the order you placed, contact support and we will put it right. Refunds are handled case by case and do not cover a boarding or entry refusal — our refund policy sets out where we stand.

Tell us and we will put it right. First rule out the two things that look like a failure and are not: some carriers show a held booking as “not ticketed” or show no fare, which is correct, and a few only expose the record through their own site rather than a third-party tracker. If the reference genuinely returns nothing, that is a defect in what we sold you, not a judgement call, and the fix is a working reservation. This is also the argument for checking the moment the email lands rather than at the airport, while there is still room to fix it.

Yes. Support is a real person on WhatsApp and email, any hour — not a chatbot. If a name, date or PNR is wrong, you reach someone who can put it right.